Shipping Policy

Thank you for shopping at Sminski! We are committed to getting your favorite Muppet products to you as quickly and safely as possible. Please review our shipping policy below.

1. Processing Time

All orders are processed and shipped from our location in Round Rock, Texas, USA.
Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays).
Orders placed on weekends or holidays will begin processing on the next business day.
You will receive an email confirmation with tracking information once your order has shipped.

2. Shipping Destinations

Currently, Sminski primarily ships to addresses within the United States.
For international shipping inquiries, please contact us directly at [email protected] before placing your order. We will review requests on a case-by-case basis and advise on feasibility and potential additional costs.

3. Shipping Methods & Estimated Delivery Times

We offer various shipping options to meet your needs. Estimated delivery times are in addition to the 1-2 business day processing time.

Standard Shipping:
- Estimated Delivery: 3-7 business days
- Typically uses services like USPS First Class Mail or Priority Mail, or FedEx Ground.
Expedited Shipping:
- Estimated Delivery: 2-3 business days
- Available for an additional cost, uses faster services like USPS Priority Mail Express or FedEx Express Saver.
Overnight Shipping:
- Estimated Delivery: 1-2 business days
- Our fastest option, available for an additional cost, uses services like USPS Priority Mail Express or FedEx Standard Overnight.

Please note: Delivery times are estimates and cannot be guaranteed. Factors such as weather, carrier delays, and high volume periods (e.g., holidays) can affect actual delivery dates.

4. Shipping Costs

Shipping costs are calculated at checkout based on:
- The total weight and dimensions of your order.
- Your selected shipping method.
- Your delivery address.
You will see the exact shipping cost before completing your purchase.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking number.
You can use this tracking number to monitor the progress of your delivery via the respective carrier’s website.

6. Shipping Issues

Lost or Stolen Packages: Sminski is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. We will, however, assist you in filing a claim with the shipping carrier. Please contact us at [email protected] if you believe your package is lost or stolen.
Incorrect Shipping Address: It is the customer’s responsibility to ensure the shipping address is correct at the time of purchase. If an order is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for re-shipping costs.
Damaged Items: If your order arrives damaged, please contact us immediately (within 48 hours of delivery) at [email protected]. Please include your order number and photos of the damaged item(s) and packaging. We will work with you to resolve the issue promptly.

7. Contact Us

If you have any questions about our Shipping Policy, please don’t hesitate to contact us:

Email: [email protected] Phone: +1 503-315-8611 Address: 945 Consuelo Way, Round Rock, TX 78665, USA